Privacy Policy
How we handle personal information and cookies on this website.
PATTAYA RENOVATORSLast updated: August 19, 2026
Pattaya Renovators is operated by Astec Engineering Service Co., Ltd. We respect your privacy and are committed to handling personal data responsibly and in accordance with applicable data protection laws, including Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").
This Privacy Policy explains what personal data we may collect, how we use it, how long we keep it, when it may be shared, and the rights available to you.
1. Data Controller
The data controller responsible for personal data processed through this website is:
Astec Engineering Service Co., Ltd.
Pattaya Renovators
62/184-185, Village No.10, Nong Prue Sub-District, Bang Lamung District, Chonburi Province 20150, ThailandTelephone: (+66) 64-745-2801
Email: info@pattayarenovators.com2. Personal Data We Collect
Depending on how you use our website or contact us, we may collect the following personal data:
- Your name
- Email address
- Telephone number
- Renovation type
- Room type
- Information you provide about your property, renovation requirements, or project
- Information you voluntarily provide when communicating with us by email, LINE, WhatsApp, telephone, or other communication channels
- Technical information generated when you access our website, such as browser, device, network, cookie, consent, security, and server log information where applicable
We do not ask you to provide sensitive personal data through our website unless it is genuinely necessary for a particular purpose.
3. How We Collect Personal Data
We may collect personal data directly from you when you:
- Submit an enquiry or quotation request through our website
- Contact us by email
- Contact us through LINE or WhatsApp
- Contact us by telephone or another communication channel
- Request a quotation, site visit, design, or renovation service
- Enter into or discuss a renovation project with us
We may also receive limited technical information automatically when you visit or use our website.
4. How We Use Personal Data
We may process your personal data for the following purposes:
- Responding to enquiries
- Arranging site visits
- Preparing quotations and renovation proposals
- Preparing designs and confirming project requirements
- Communicating with you about a potential or existing project
- Providing renovation and related services
- Managing customer relationships
- Providing project updates and after-service support
- Handling warranty matters
- Maintaining business, accounting, contractual, and project records
- Protecting our website and communication systems from spam, misuse, fraud, or security threats
- Maintaining and improving our website and services
- Complying with applicable legal and regulatory obligations
- Establishing, exercising, or defending legal claims where necessary
Depending on the circumstances, processing may be based on steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting our business and services, or your consent where consent is required.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
5. Contact Forms and Communications
When you submit a form on this website, the information you enter is sent to us by email.
Our website does not currently maintain a separate WordPress database of contact form submissions.
Copies of communications may be retained in our business email systems for the purposes described in this Privacy Policy.
If you contact us through LINE, WhatsApp, or another external communication service, your information may also be processed by that service provider under its own privacy terms.
Please avoid sending personal data that is not necessary for your enquiry or project.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to provide website functionality, remember privacy preferences, protect forms from abuse, and where enabled, help us understand website usage.
Where consent is required, you can manage your preferences using the cookie controls provided on this website.
Some technologies necessary for website functionality or external content may operate when you access the relevant page.
For more information about cookies used on this website and available consent controls, please see our Cookie Policy.
7. Service Providers and Third Parties
We use third-party service providers where reasonably necessary to operate our website, communicate with customers, protect our systems, and provide our services.
These may include providers of:
- Website hosting and technical infrastructure
- Email and cloud communication services
- Website security and anti-spam services
- Analytics and website performance services
- Mapping, fonts, content delivery, and other website functionality
- LINE, WhatsApp, and similar communication platforms
We may disclose personal data to professional advisers, contractors, government authorities, regulators, courts, or other parties where reasonably necessary or required by law.
We do not sell personal data.
We aim to limit disclosure to information reasonably necessary for the relevant purpose.
8. International Data Transfers
Some of the third-party services used by us may operate, process information, or store data outside Thailand.
As a result, personal data may in some circumstances be transferred to or processed in another country.
Where applicable data protection law requires specific safeguards or another lawful basis for an international transfer, we will handle such transfers in accordance with those requirements.
When you independently choose to communicate with us through an external platform such as LINE or WhatsApp, the provider of that platform may process information in accordance with its own privacy practices and infrastructure.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on:
- Whether an enquiry becomes a renovation project
- The length of our customer relationship
- Project administration requirements
- Warranty and after-service requirements
- Accounting and tax obligations
- Contractual requirements
- The need to establish, exercise, or defend legal claims
- Applicable legal or regulatory requirements
Enquiry and communication records that are no longer reasonably required will be deleted or otherwise disposed of when appropriate.
Where information must be retained for legal, accounting, contractual, warranty, or dispute-related purposes, it may be kept for the period reasonably required for those purposes.
Technical logs, cookies, and data held by third-party service providers may have different retention periods depending on their function and applicable system settings.
10. Data Security
We take reasonable administrative and technical measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Access to personal data is limited to persons who reasonably require it for business, customer service, administration, technical support, accounting, legal, or related purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Rights
Subject to the conditions, limitations, and exceptions provided by applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion or erasure of personal data
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Make a complaint to the relevant personal data protection authority
We may need to verify your identity before processing a request.
There may be circumstances where applicable law allows or requires us to retain or continue processing certain information despite a request.
To exercise your privacy rights, please contact:
12. External Websites and Communication Platforms
Our website may contain links to third-party websites, social networks, messaging services, maps, or other external services.
Once you leave our website or use an external service, that provider's privacy policy and terms may apply.
We are not responsible for the privacy practices of independent third-party websites or platforms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business operations, or applicable legal requirements.
When we make material changes, we will update the "Last updated" date shown at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, our handling of personal data, or wish to exercise a privacy right, please contact:
Astec Engineering Service Co., Ltd.
Pattaya Renovators
62/184-185, Village No.10, Nong Prue Sub-District, Bang Lamung District, Chonburi Province 20150, ThailandTelephone: (+66) 64-745-2801
Email: info@pattayarenovators.com
